Return Policy

Return Policy 

Returning an Order From the BabyBjörn Website 

Orders placed through the BabyBjorn.ca website may be returned within 30 days of delivery. You can return all or some of the items in your order. 

Before you send anything back, contact our Customer Care team at care@babybjorn.com opens in a new tab to get a Return Authorization Number. Packages returned without a valid Return Authorization Number will be refused. 

To qualify for a refund, returns must: 

• Be requested within 30 days of delivery. 

• Be in new condition and in the original packaging. 

Items returned used or without their original packaging may be subject to a restocking fee. 

Original shipping charges, gift-wrapping fees, and return shipping costs are not refundable. Customers are responsible for the cost of return shipping. 

This policy only covers purchases made directly from BabyBjorn.ca. If you bought your product from an authorized retailer, please contact that retailer about returns. We are unable to accept returns for retailer purchases. 

How to return an item: 

1. Request a Return Authorization Number. 

Contact our Customer Care team Monday–Friday, 9am–6pm EST, by email at care@babybjorn.com opens in a new tab, text at (256) 292-8321, or chat. You can also fill out your details here opens in a new tab. Please include your email address, order number, and the items you'd like to return.
 

2. Watch for your return form. 

We'll email you a return form with your Return Authorization Number and return instructions within two business days. If you lose the form, you can download a new one opens in a new tab. 

3. Pack your return. 

Place the completed return form and the item, in its original packaging, inside a sturdy box. 

4. Address your package. 

Send your return to: 

BabyBjorn Returns c/o ASL 
2879 Bristol Circle 
Oakville, ON  
L6H 6X9 

Make sure the return address is clearly visible on the package. 

5. Ship your package. 

Return shipping costs are the customer’s responsibility. Please send your package using a trackable shipping service. In-person returns to BabyBjörn are not accepted. We recommend keeping your tracking information until your refund is complete. 

6. Receive your refund. 

Once your item(s) arrive at BabyBjörn, Inc., we'll issue a refund to your original payment method within 3–5 business days. Original shipping, gift-wrapping, and return shipping charges are not refunded. 

Exchanges 

Exchanges can be made on orders received within 30 days of delivery. The right to exchange only applies to items in new, unopened packaging. 

If you want to exchange an item, contact the Care team with the order details and specify the item to be exchanged. The team will direct you with instructions on how to return the item and receive the new product or store credit accordingly. 

Return shipping costs for exchanges are the customer’s responsibility. 

BabyBjörn, Inc. may delay the credit or new order until you have shown proof that the original item has been returned. 

Gift Purchases & Exchanges

If you are purchasing an item as a gift, please note that invoices included with BabyBjörn orders do not display product prices. Pricing information is not visible to the recipient. 

If a gift recipient wishes to return or exchange an item, they may contact care@babybjorn.com opens in a new tab and provide the order confirmation information or the gift giver’s contact details and indicate whether a store credit or replacement item is preferred. 

Return shipping costs for gift returns and exchanges are the customer’s responsibility. 

The gift giver will not be notified of any return or exchange. 

Claims 

If you receive a defective or incorrect item, please contact our customer service department via email as soon as possible. Do not dispose of any parts of the order until the team has reviewed your details. 

If you have questions regarding other matters, please contact us at care@babybjorn.com opens in a new tab.